Privacy Policy

1. Who We Are

Gearhaus is a watch repair workshop located at 184 Sathorn Tai Road, Thung Maha Mek, Bangkok 10120, Thailand. We can be reached by phone at +66 83 691 2074 or by email at [email protected].

This policy applies to personal information collected via this website only. It does not cover information shared when a watch is brought in for a service quotation or booking, which is handled separately at the workshop.

2. Information We Collect

When you complete the contact form on our website, we collect the name, email address, and any details you choose to include in your message. We do not request or store payment information through this website.

Our web server records standard access logs, which may include your IP address, browser type, referring page, and the date and time of your visit. These logs are used only for maintaining the proper operation of the site and are not linked to your personal identity.

We also use cookies and similar technologies to remember your preferences and understand how visitors use the site. Please see our Cookie Policy for full details.

3. How We Use Your Information

Information submitted through the contact form is used solely to respond to your enquiry. We do not use it to send unsolicited messages, and we do not sell or transfer it to third parties for commercial purposes.

Aggregated, non-identifying usage data may be reviewed from time to time to help us keep the website accurate and easy to navigate.

4. Legal Basis for Processing

We process personal information on the basis of your consent — given when you voluntarily complete and submit the contact form — and, where applicable, on the basis of our legitimate interest in operating and improving the workshop website.

You may withdraw consent at any time by contacting us directly. Withdrawing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

5. Data Retention

Contact form submissions are retained only as long as is reasonably necessary to address your enquiry and any reasonable follow-up correspondence. Server access logs are typically kept for no more than ninety days before being deleted or anonymised.

6. Third-Party Services

This website uses Google Maps to display our workshop location. When the map loads, Google may collect information in accordance with its own privacy policy. We have no control over that data collection and encourage you to review Google's privacy documentation if this is a concern.

We do not currently use third-party advertising networks or social media tracking pixels on this website.

7. Your Rights

You have the right to request access to personal information we hold about you, to ask for corrections if anything is inaccurate, and to request that we delete information we are no longer required to keep. You also have the right to object to certain types of processing.

To exercise any of these rights, please write to us at [email protected] or call +66 83 691 2074. We will respond within a reasonable timeframe.

8. Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. That said, no method of transmitting or storing data over the internet can be regarded as entirely without risk, and we cannot offer absolute assurances in this regard.

9. Children

This website is not directed at children under the age of thirteen. We do not knowingly collect personal information from children. If you believe a child has submitted information through this site, please contact us and we will remove it promptly.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in how we operate the website. The date at the top of this page indicates when it was last revised. Continued use of the website following any revision constitutes acceptance of the updated policy.

11. Contact

Questions about this policy are welcome. You can reach us by any of the means below.